Privacy Policy

The amount of personal data being generated is increasing all the time and so the law needs updating to better protect you. Personal data relates to data that can identify a living person. The data collection and processing are governed by the General Data Protection Regulation (GDPR)

Ambassadors Football (“Ambassadors Football,” “we,” “us,” and “our”) is committed to protecting your privacy and providing a safe online experience with this website. We comply with the GDPR obligations by keeping your information up to date: storing securely and destroying personal data appropriately when no longer relevant: protecting data from unauthorised access, loss, misuse or disclosure. We protect personal data through all appropriate technical procedures including two factor authentication.

This Privacy Policy discloses what information Ambassadors collects through this web site ( the “Site”) and other means, and how we use it. By using our Site, you agree:

(1)  that you have read, understood, accepted, and agreed to be bound by the Terms and Conditions listed at the site and this Privacy Policy,

(2)  That Ambassadors Football is permitted to collect and use your personal information as set down below.

(3)  If you do not agree to be bound by the Terms and Conditions and this Privacy Policy, please leave this Site immediately, do not access or otherwise use any portion of the Site, and do not disclose any personal information to Ambassadors Football via this Site.

Ambassadors Football Collects the following Information

Ambassadors Football only uses your information where we have a legal reason to do so and will always respect your rights.

We gather two types of information about you on the Site to fulfil your requests and support you:

  1. Personal Information. We gather information you consent to provide through optional, voluntary submissions throughout the Site.
  2. We collect your willingly-submitted contact information (e.g., your name, address, email, etc), financial information (e.g., credit card type, number, and expiration date), and other information you submit through the Site and use it to:

(a) meet your requests to receive our e-mails, print publications, and other communications;

(b) facilitate participation in our surveys and polls;

(c) process online donations;

(d) provide receipts;

(e) contact you when necessary to resolve customer service issues or questions;

(f) personalize the types of information you receive from us; and

(g) offer or furnish additional products and services

How we use your Information

When we use your information, it will be following your consent to us doing so or we think we have a legitimate interest to collect it. We aim to do this in a manner that respects your rights. We may collect, store and use information related to your visits to and use of this website. We may use this information to improve your browsing experience by personalising the website. Additionally, if you have signed up to receive communications from us, we may use information related to your use of this website to focus future communications on topics we think may interest you.

Other reasons may include using information because we have a legal obligation to do so or to fulfil contractual obligations.

Some examples can be found below.

  • You have given us your consent to use the information for a specified purpose, such as sending you marketing emails.
  • We have a legal obligation to use your information, for example to claim Gift Aid.
  • We need to use your information to fulfil a contract with you, but this is unlikely to apply to you if you support us through donations or volunteering.
  • We are using your information in pursuit of a legitimate interest, for example:
  1. To pursue our charitable purpose to deliver Ambassadors Football’s vision and mission
  2. To raise vital funds for our work.
  3. To ensure we meet our regulatory requirements as a charity
  4. To manage our ongoing relationship with our supporters and anyone we work with
  5. To manage our financial transactions and prevent fraud
  6. To respond to or fulfil any requests, complaints or queries you make to us. If you contact us directly, we will use the information you give to us to handle your enquiry or request. This may involve sending you relevant information. We may also keep a record of conversations we have with you, feedback you provide and any marketing materials we send out to you. This can help us to handle queries more efficiently.
  7. To process any donations you make, claim any relevant Gift Aid and maintain a record of your past or potential future financial contributions.
    This includes keeping a record of any pledges, gift agreements or any other indications that you are planning to donate to Ambassadors Football. For audit purposes we keep a record of any donations we receive, and we are legally required to provide your data to HMRC and keep information related to Gift Aid. We may also need to use your information to prevent fraud
  8. To provide you with information and support for any events or volunteering opportunities you sign up to. If you have completed a form to register or enquire about an event or activity, we will consider this as a request to send you details about the event.
  9. Where you provide contact details, we will provide information and support by post, phone, mobile messaging, email, via social media, and any other channels for which you have provided your details. When you have asked for details of an event, we will send you only the relevant information.
  10. Where appropriate, we will use the information you provide to identify any help we can offer, specific to the activity you have signed up for and to provide necessary information to event organisers. Where this includes information about your health or other sensitive information, we will only use this information if you have consented to us doing so.
  11. When applying for a role with Ambassadors Football the personal data you provide as part of the recruitment process will only be held and used in the selection processes of Ambassadors Football.  By submitting your personal information, you are consenting to Ambassadors Football holding and using it. You will be asked to provide relevant information such as your name, contact details, employment history and qualifications. This allows us to communicate with you about your application and where successful, follow up with references or meet our statutory and internal monitoring. Unsuccessful applicant data will be held confidentially within the recruitment system for a period of two years before it is deleted in order that you can access and re-use data in future applications and we can respond to statutory reporting requests.
  12. To send you marketing communications by email, mobile messaging, or direct message on social media, where you have agreed to receive this.

Where you have provided an email address or mobile phone number and consented to being contacted in this way, we will send you information by those channels covering ways to give or volunteer for us, and updates on our international work.

  1. To contact you by phone and post. Where it is appropriate and relevant, and you have provided us with a telephone number or a postal address, we may call or write to you with updates on work and communicate with you about ways you can support us. We will not contact you by phone for marketing purposes if your number is registered with the Telephone Preference Service, unless you have agreed to receive calls from us.
  2. Use any images, videos of, or other information you tell us about something you have done or been involved with Ambassadors Football. If you share information about your personal experiences, by post, email or over social media, we may want to use this to help us promote our events and activities in the future. We will obtain the necessary permission to use this information.
  3. We will use publicly available sources to ensure that the information we hold is accurate and up to date. For example, where you have signed up for a redirection service, we will use the Post Office’s National Change of Address database to keep in touch. We may use other services to cross-check the accuracy of the contact details we hold for you.
  4. You can control what you see on the relevant social media sites such as Facebook and Twitter.
  5. On occasion, we will use information you have given us directly, for example the record of your previous donations to us and the type of activity you have been involved with, to tailor our communications with you about future activities. We will also use information about how you use our website or interact with e-mails so we can make them more effective. This is to make sure we speak to you in a way that is relevant to you, and to understand our supporters more broadly. We try to ensure that our communications are as effective as possible.

You can let us know if you change address or your details change by contacting our Head Office on 01204 364 040 or by email on [email protected]


If you no longer wish to receive communications or promotional materials requested through our website, you may opt-out of receiving these communications by updating your subscriptions. You may remove yourself from our email list or update your email preferences by clicking the relevant links at the end of any emails you receive from us. You may remove yourself from any print mailing list by emailing Ambassadors Football at [email protected]

Correcting/Updating Personal Information

If any of your information changes, we will endeavour to provide a simple way to correct, update, and/or remove your personal information provided to us.  This can usually be done by clicking the ‘update subscription preferences’ link at the end of most emails you receive from us. If you are unable to correct, update, and/or remove your personal information in this way, please contact us on [email protected]

How Long we keep your Information for

Generally, we will hold your information for a period of up to seven years from the end of your relationship with the charity in accordance with our data retention policy.  This can be shorter, for example information related to unsuccessful job applications and short-term mission/internships are destroyed after two years. If you would like to know how long we will hold any specific information, then please contact us and we can provide further details.

Your Rights

Under the General Data Protection Regulations (GDPR) you have the following rights:

  • Information Right– the right to receive the information contained in this policy and our data collection forms about the way we process your personal data.
  • Personal Data Access Right– the right to know that we are processing your personal data and, in most circumstances, to have a copy of the personal data of yours that we hold. You can also ask for certain other details such as what purpose we process your data for and how long we hold it.
  • Personal Data Correction Right–the right to request that we correct inaccurate data or out of date or to complete incomplete data that we hold on you.
  • Personal Data Erasure Right– In certain circumstances you may request that we erase your personal data held by us.
  • Personal Data Restriction Right– You have the right to restrict the way we process your personal data in certain circumstances, for example if: you contest the accuracy of the data, if our processing is unlawful, to pursue legal claims, where we are relying on legitimate interests to process data.
  • Data Processing Objection Right– You have the right to object to us processing your data for (i) direct marketing purposes (ii) historical research or statistical purposes and (iii) purposes of profiling related to direct marketing or based on our legitimate interests or on the performance of a task in the public interest
  • Data Portability Right– you have the right to receive a copy of certain personal data or to have it transferred to another organisation in some circumstances

Sharing Information with Organisations

We will never share your information with third parties for their own purposes, unless this is explained to you at the time we collect your information, or we are legally required to do so. For example, we are legally required to provide your data to HMRC if you have agreed to us claiming Gift Aid on your behalf.

Required Disclosure of Information

We also reserve the following rights to disclose your personal information to appropriate third-parties if we are required to do so by law or we believe such action is necessary:

(1)          for technical processing – we may need to view your information in connection with technical problems or network maintenance;

(2)          to protect Ambassadors Football’s rights, interest, and/or property;

(3)          to investigate reports of users sending material using a false email address or users sending harassing, threatening, subjective, or abusive messages;

(4)          to protect against fraud, misuse, or unauthorized use of our Site and/or ministry;

(5)          during emergencies (e.g., when we believe someone’s physical safety is at risk);

(6)          to comply with legal process (e.g., search warrant, subpoena or court order) or applicable laws such as those relating to Safeguarding.


This Site contains links to other sites. Please be aware that Ambassadors Football is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our Site and to read the privacy statements of each web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Site.

Keeping Your Information Secure

We will take reasonable precautions to protect your information on this Site. We typically employ physical, electronic, and procedural safeguards to protect personal information we collect online, including the use of passwords to gain access and two factor authentication, to your information and standard authorization and encryption procedures for certain transactions. However, even with such measures, no one can guarantee that unauthorized third parties will not be able to bypass these measures or otherwise capture information you provide over the Internet. You can help keep your information secure by keeping your password confidential and always signing out of your account and closing your browser window when you are finished viewing the Site. If you have any questions about the security at our Site, you can send an email to [email protected]


Should you have any complaints about how we handle your data please contact us, so we can rectify the issue if possible.

Changes to our Policy

Ambassadors football reserves the right to change or modify portions of this Privacy Policy at any time. If we change our Privacy Policy, we will post the revised Privacy Policy linked from our “Homepage” on the Site so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Our Privacy Policy will indicate the date it was last updated (see below). Your continued use of this Site following posted changes of this Privacy Policy indicates your acceptance of these changes.

Changes to this Policy were last made May 2018.

Contacting the Site

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, you can contact: [email protected]